Job Introduction
Job Title: Customer Service Assistant
Location: Edinburgh City Centre
Contract : Temporary
Start Date: 20/04/2026
Working Pattern: Full-time, Monday to Friday, Rotation Shifts of 8am - 4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm
Pay Rate: £14.40 per hour
Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off).
About the Opportunity:
Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their team!
What You'll Do:
As a Customer Service Consultant, you’ll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will support customer by:
- Handling customer inquiries with professionalism and enthusiasm
- Processing payments for changes to policies
- Providing accurate information and resolving issues efficiently
- Maintaining a high level of attention to detail while managing multiple tasks
What We’re Looking For:
- Crucially, you’re a people person - working with your team to provide an essential service to our customers.
- The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs.
- The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met.
- Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing.
- Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone.
Requirements:
- Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
- Good attention to detail, with the ability to identify areas for improvement in the customer journey
- Strong communication skills, both verbal and written
- Understanding of Microsoft suite (Word, Excel, Outlook etc)
- Stable Wi-fi connection if home working
Benefits:
- Work from home 3 days per week
- Prime location in Edinburgh
- Close to public transport links
- First class support and training for all colleagues
- Opportunity for growth within the company
- Weekly Pay
- Online payslips
- Dedicated aftercare team
- Annual leave allowance of 31 days per year
- Employee Assistance Programme
- Access to Able Futures
- Eyecare vouchers
- Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
- Smart Spending App
- Workplace Pension scheme
At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.
We are disability confident and can make reasonable adjustments to our recruitment processes upon request.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.