Job Introduction
Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Pontoon are the recruitment partners to Lloyds Banking Group, and we are looking for people who are motivated by helping customers and delivering great service. We are recruiting now for upcoming roles within the company.
Role Details
Pay: £14.02 - £14.47 p/hr
Hours: Full time, 35 hours per week
Working pattern: We can find a working pattern to suit you! Shifts can fall between 8am-8pm, and may include weekend working. Depending on your commitments we can find a role that creates the right work/life balance for you
Location: We have a number of sites all within Edinburgh City Centre
Hybrid working: All of our roles have a split of home and office working. You will be able to work from home 3 days per week once you have completed the training period.
Training Period: All roles are subject to a full training programme, which will include a mix of classroom based training, e-learning and shadowing. Depending on the role, the training period can last from 8 weeks to 6 months.
What will I be doing?
Whichever department you are supporting, you will be living the Lloyds values of putting customers at the heart of everything you do. Duties will vary from role to role, but will include:
- Supporting customers by providing a first point of contact for a range of queries on their accounts or policies
- Following processes to provide information and resolution to customers over the phone
- Ensure that all activities are in line with compliance and security processes
- Ensure customers are dealt with professionally, refereed to the right person or channel where appropriate and identify and support customers in vulnerable circumstances.
- Create, organise and maintain files for correspondence and records.
Including you
Our client’s focus is to ensure inclusivity and build an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.
Benefits:
- Location close to public transport links
- Hybrid working to support your work/life balance
- First-class support and training for all colleagues
- Opportunity for growth within the company
- Well-being Support through dedicated Apps and Employee Assistance Programme
- Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
- Holiday allowance
- Weekly pay
What we need from you:
- Strong customer focus, with the ability to handle customer queries professionally and with care
- Good attention to detail, with the ability to identify areas for improvement in the customer journey
- Strong communication skills, both verbal and written
- Understanding of Microsoft suite (Word, Excel, Outlook etc)
Apply now to begin your journey with us!